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Our industry leading Global Care warranty protection will ensure you have years of worry free use of your windows. Should an issue arise Global will be there to ensure a speedy resolution.

Warranty Overview

Windows

Global Residential Window warranty
What's Covered:
Warranty Period
Vinyl (Frame / Sash)
Warrants against defects in material – peeling, blistering, flaking, corroding or rotting of any vinyl component
Insulating Glass Units
Labour
Hardware
Factory Applied Paint
Stress Cracks
Lifetime
Warrants against visual obstruction due to seal failure
Lifetime
Warrants all hardware shall remain in operational condition
Lifetime
Warrants the labour of factory authorized representatives to perform service
Lifetime
Warrants against stress cracks
1 Year
Warrants against peeling, blistering, flaking
10 Years

Doors

Global Residential Door warranty
What's Covered
Warranty Period
Insulating Glass Units
frame & Sill
Door Slab Panel
Factory Applied Paint
Labour
Warrants against seal failure
10 Years
Warrants against bowing and delamination
5 or 10 Years
Warrants against manufacture defects
10 Years
Labour of an authorized technician to perform warranty work
1 Year
Warrants against peeling, blistering, flaking
10 Years
Hinges, Weatherstrips, Caulking, Screens
Warrants against manufacture defects
1 Year

Register For Your Product Warranty

Warranty Registration

Please Fill out the form below

Global Window and Door products should be registered within 120 days of purchase for full warranty coverage. Failure to register your product could result in the owner having to provide proof of purchase showing the name of purchaser and address where product was installed. Product warranty will revert to "Transferred Warranty" coverage when not registered and acceptable proof of purchase is not provided.

Select your product type*
Order Number *
Second Order Number (optional)
Third Order Number (optional)
Home Owner's Name
Address *
Phone Number *
Email *
Year of purchase (if you know it)
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Make a Warranty Claim

Warranty Claim

Please Fill out the form below to submit a warranty claim
Once received our team will review your claim and contact you within 2 business days. We may ask for more information, details of the issue or pictures to help us determine the next steps. Please include as much detail as possible. Product order numbers for windows can be found etched in the glass (bottom right corner). Door product order numbers are found on the hinge side edge of the door slab. Alternatively you can contact the retailer where the product was purchased for the global order number.

Retailers can also submit warranty claims on your behalf.

First Name:
Last Name:
Address:
Phone Number:
Cell Phone Number:
Email Address:
Product Serial Number or Original Global Order Number:
Description of the issue:

Thank you! Your submission has been received!
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Protect Your Warranty

Proper installation and regular maintenance is required to ensure you are protected. Please follow our recommended installation instructions and perform regular maintenance. Carefully selecting product certified for your application (NAFS) and adherence to current building code installation methods (NBCC) are critical elements that contribute to the overall performance and longevity of your window and door product.

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